Takeaway delivery service, Foodhub is to open a call centre at its Stoke-on-Tren headquarters, creating 14 new jobs, with more roles planned by March.
The news comes after the firm revealed it's planning to double the size of the business after seeing food orders increase during lockdown.
The centre aims to provide an ‘enhanced service’ for customers and will be the first port of call for clients with any technical issues, dealing with website enquiries and changes to menus as well as general customer enquiries.
Basharit Hussain, Foodhub’s UK operations and field support lead, said the call centre will help to streamline the support process for clients and customers. He explained, '2020 saw a number of major Foodhub innovations enter the marketplace, but now there’s opportunity to go much further.
'The creation of the UK call centre will enable us to focus on the areas where we can have the greatest impact, embracing new technologies to give our customers a world class service.'
Foodhub’s new covid-secure call centre has been kitted out with Perspex sheets at work stations and a one-way system to ensure it is meeting current Government regulations. Staff are also required to maintain social distancing and wear a face covering when moving around the main office areas.
CEO and co-founder, Ardian Mula said, 'We have always been proud to be a Stoke-on-Trent business, and I’m really excited that we’re injecting new jobs into the local economy right at the start of 2021. Foodhub is and always will be a bold challenger to the market, and after the success of 2020 there’s never been a better time to join the team.'