Starting on Wednesday 17 June, in 11 Roadchef service station locations, McDonald's will welcome motorway users back inside its sites for the first time since March.
McDonald’s UK & Ireland CEO Paul Pomroy said, 'We’re taking our time to get this right, reviewing our processes before we gradually roll-out to high streets, towns and city centres from 24 June onwards.'
In order to help serve customers safely for takeaway the group will:
- provide clear signposting and floor-markings to create a one-way system around our restaurants for you and our delivery partner couriers;
- only allow certain numbers of people inside our restaurants at a time to help you and us adhere to social distancing – this will vary depending upon the restaurant size and lay-out;
- welcome customers inside when a space becomes available, and they will be asked to sanitise their hands at the cleaning stations being introduced in all restaurants;
- have fewer self-order screens switched on and will sanitise those in use at least every 30 minutes. Customers can also order via the My McDonald’s app;
- prefer customers to collect food alone, however this isn’t always possible and children are of course still welcome, but for now there won't be any crayons and colouring sheets and play areas and digital play areas will be closed;
- keep seating areas, customer toilets and lifts closed;
- keep recycling points closed but most the packaging can be recycled when customers get home;
- To help protect our employees and other customers, we ask you not to visit if you feel unwell.
These measures are on top of those already introduced to our open Drive-thru and McDelivery eateries:
- Perspex screens have been installed in the kitchens, service areas and Drive-thru windows andadditional protective equipment has been provided for the teams, including disposable gloves for people in customer and courier facing positions and face coverings
- There fewer people on each shift, serving a reduced menu over reduced hours (11am-10pm)
- Contactless payment methods are preferred and with a cap on spend at £25 is welcomed wherever possible
- Customers are encourages to use the My McDonald’s App to view the menu, order and pay before arrival.
Pomroy said, 'We’re delighted to be back. I am extremely proud of our employees, franchisees and suppliers who are working so hard in so many communities already.
'The high street is at the heart of our business, it is where we started in the UK, in Woolwich over 45 years ago.
'In line with Government changes to lockdown restrictions, over the next few weeks and months we’ll reopen on high streets across the UK and in towns and cities in Ireland.
'I know that opening those doors will be incredibly satisfying for our restaurant teams, but it will also mean them getting used to the measures we have implemented to enable us to safely return. So please continue to support them and follow the social distancing measures we’ve introduced for the safety of our teams and you.
'Tomorrow, we’ll switch McDelivery back on in over 570 restaurants across the UK and Ireland. The full list will be available on our website in the morning and depending upon your location, you’ll be able to order via Uber Eats or Just Eat from 11am.
'Separately, I am also delighted to confirm we are preparing for the return of the much-missed McMuffin. On 24th June we will trial breakfast service in a small number of restaurants, and if successful aim to roll-out nationwide in July.
'Throughout this reopening I’ve committed to our employees that we will only move forward to the next stage when I am confident we can do so whilst still enabling safe working. We’ll announce the restaurants involved in the breakfast trial nearer the time and thank you in advance to the teams participating in this test.
'Thank you again for the support you have shown the business and our employees over the last few weeks, we are all incredibly grateful for the reaction to our reopening. We will continue to keep you updated on the above trials and changes through our website and social media channels.'