Zizzi & ASK Italian to remove tips fee from electronic card payments

Azzurri Group is to follow PizzaExpress in removing the 8% administration fee on tips made by electronic card payments in all Zizzi and ASK Italian outlets from November this year.

Steve Holmes, CEO of Azzurri Group, said, “We wholeheartedly believe our employees are an essential part of our business and have always sought to reward them fairly.

'Our team members are crucial in delivering unparalleled customer service and ensuring that every customer’s experience at Zizzi and ASK Italian is a great one.

“The review into staff pay and benefits that begun earlier this year demonstrates our commitment to be recognised as a company that values and rewards our staff for their fantastic skills, loyalty and hard work.

Holmes concluded, “As a leader in the casual dining sector, we are wholly committed to following best practice as well as leading the way for other players in the industry.”

Azzurri owns 249 sites under its Zizzi and Ask Italian brands and employs 5000 staff.